The Mercedes-Benz E-class has always been a luxury limousine for home use and business, but limousine does not mean that the quality of the car is high. China Automotive Quality Network noted that due to the poor quality of Mercedes-Benz E-Class turbochargers, frequent failures, and Mercedes-Benz's after-sales service has added to the problem, individual owners even suffered 4S shop beats, and some unbearable owners are seeking legal solutions to the problem. .

Mercedes-Benz E-class turbocharger leaking stubborn disease is difficult to eliminate the owner of the Mercedes-Benz E-Class sedan engine turbocharger oil spill problem is the focus of this criticism. According to the owners, Mercedes Benz owners who have the same experience have formed the rights QQ group. There are 95 Mercedes-Benz E-class owners in this group, among which there are more than 50 people who have oil leakage in the turbine.

According to the information provided by the Mercedes-Benz Rights QQ Group, most of the vehicles with turbocharged oil spills occurred in the range of 10,000 to 30000 kilometers, of which the oil spill was the most in the case of 20,000 kilometers. The warranty period for the Mercedes Benz is 2 years. After the oil spill is discovered, even if the turbocharged assembly is replaced, the warranty period will almost be exceeded. A set of turbine assemblies will cost more than 60,000 yuan, and the maintenance cost will be greatly increased after the warranty period. The owners agreed that the manufacturers should recall the turbocharger problem and extend the warranty period accordingly.

In order to carry out collective rights protection, the owners began collecting all the relevant information of the owners of the oil spills spontaneously. Each piece of information includes the vehicle model number, license plate number, time and place of purchase, real name, contact information, description of the situation, etc., and each owner is registered. At the time, they have attached copies of their own vehicle maintenance order at the 4S shop. It is reported that nearly 40 of the car owners have jointly entrusted lawyers to prepare to rely on legal means to solve the problem.

As the largest collection platform for defective automotive product information, the complaint received by China Automotive Quality Network confirms that the turbocharger leakage problem of the Mercedes-Benz E-class vehicle does exist. Mr. Ge from Shandong’s car owner stated in a complaint that he was in 2011. In June of this year, an E260L sedan produced by Beijing-based Mercedes-Benz was purchased. In September of the same year, the vehicle was just used for three months. During the first insurance, it was discovered that there was oil leakage at the joint between the turbocharger and the exhaust pipe of the engine. Since the owner of the vehicle is not very knowledgeable about the relevant knowledge of the vehicle, it is not a problem for the staff of the 4S shop to report it to the vehicle, and ultimately it is just a “wipe up”. One year later, the vehicle only ran for more than 40,000 kilometers, and Mr. Ge had already repaired the problem to the 4S store six or seven times.

In addition to the large number of turbocharged oil spills in the Beijing-Benz E-Class, imported E-Class vehicles have not been spared. Mr. Chen, a Hunan car owner, reported to China Automotive Quality Network that he had purchased a Mercedes-Benz E-Class 200T sedan imported in October 2010. The problem of turbine oil leakage began in April 2011, and the assembly was replaced in July until 2012. The month began to leak again.

Mr. Hu, who is in charge of information collection for the rights protection group, stated that from the current situation, the E-class engine oil spill is no longer an example. It is universal and we believe that the engine of this car is a defective product. If it is a defective product, Mercedes-Benz manufacturers should call for repair or replacement. If current technology cannot completely solve the turbine quality problem, at least it should be extended warranty or lifetime free warranty until the problem can be solved technically.

In fact, the Mercedes-Benz E-Class problem is not limited to turbocharged oil spills. China Automotive Quality Network has already described some common problems at the end of May [see the Mercedes-Benz E Series quality scandals]. The existence of these problems has a certain degree of universality. It is learned that the reason why owners choose to pick up legal weapons is because these problems are difficult to solve.

Mercedes-Benz after-sales service attitude difference in technology amateur amateur owner rights violations besides Mercedes-Benz E-Class ubiquitous turbocharged oil spills and other difficult to solve quality problems for owners headache, Mercedes-Benz in terms of after-sales service on the poor level of performance also let some owners Very hurt.

Shandong car owner Mr. Ge said that although the vehicle had found oil leakage during the warranty period, the 4S shop did not give Mr. Ge's turbocharger a free replacement, only the intake and exhaust pipes and turbocharger of the vehicle's engine. The system is completely dismantled and repaired. According to the owner, during the entire maintenance process, Beijing Benz ignored and the 4S shop staff was very “amateur”, and even had to use plastic and hoops on the oil pipe of the oil spill. The method is processed.

Turbocharger is composed of two turbines, one side through the exhaust as a power, the kinetic energy conduction to the other end, increase the intake air, thus playing a role in improving the power. Because the exhaust gas temperature is too high, the turbine uses engine oil for cooling. Because the oil is blocked by the oil seal, it will not leak out. When the oil seal has a problem, the oil will leak from the oil chamber to the intake and exhaust pipes. The 4S shop's practice of gluing and adding hoops can only allow oil to escape the outside, while the interior is still leaking oil. Over time, the engine of the vehicle will cause serious carbon deposition, and the three-way catalytic converter will also be blocked, causing irreparable damage to the owner. This is an extremely simple technical principle, but it is said that the Mercedes-Benz, which provides a high quality after-sales service with global standards to the owners, adheres to the concept of "reconstruction." but provides such an amateur service to the owners. It is hard to imagine.

The facts show that similar amateur stories continue to be staged. The owner of Beijing car, Mr. Wang, reported to China Automotive Quality Network that the engine of the Mercedes-Benz E-Class had abnormal noise after it was started. It had repeatedly checked at the 4S shop, and the 4S shop's answer was always “the vehicle is all normal”. In the subsequent use, abnormal noises became more and more serious. In desperation, Mr. Wang successively went to BMW, FAW-Volkswagen, Shanghai Volkswagen and many other 4S stores and large-scale repair shops to help find out the causes. They all gave “the abnormal crankshaft bushings”. test result. After arriving at the Mercedes-Benz 4S shop again, he was informed of the abnormal sound of the valve's hydraulic tappet and dismantled the engine's cylinder head for replacement. Originally thought that the problem would be solved, but nobody knew that the noise problem had not been alleviated. After a long inspection of 2 months, the final 4S shop informed that it was still bearing abnormal noise. Mercedes-Benz 4S shop after-sales staff technology is not professional, causing the vehicle fault "misdiagnosis", so Mr. Wang angry.

The poor after-sales service of Mercedes-Benz is reflected in Mr. Xi’s car owners. The owner of the new year spent 480,000 yuan in 2011 Changzhou million to help the Mercedes-Benz 4S shop to buy a Mercedes-Benz import E200, excitement has not passed, it was found that the car began to brake, shift delay, cold car acceleration, engine difference The problems of ringing, turbo-charged oil leakage and other issues have been repaired for 13 times (with a record of up to 8 times). However, the 4S shop has been repeatedly repaired but has not solved vehicle problems. Without the permission of the owner, it has The transmission's valve body on the old car was changed to the owner's new car. Under the scrutiny of the owner many times, the 4S after-sales manager finally admitted the fact of stealing. However, the 4S shop did not apologize for their actions but intensified. On May 26, 2012, the owner and his family were severely beaten by 4S store employees during the normal rights protection of the 4S shop.

What is intriguing is that all of the above examples of Mercedes-Benz China's attitude after learning are indifferent, demonstrating arrogance and indifference. He had been beaten by the dealer for more than 4 months. During this period, Mr. Xi made complaints to Mercedes-Benz China's customer service 7 or 8 times, but so far he has not received any phone calls from Mercedes-Benz China. Mr. Xie said to China Automotive Quality Network that he purchased Mercedes because Mercedes-Benz claimed he was the inventor of the car and his quality is trustworthy. For the individual product quality problems of the car, they can also understand, but most disappointed and angry Mercedes-Benz after-sales service level and attitude. He reminded other consumers with his own experience that he must be careful about choosing Mercedes.

China Automotive Quality Network noted that in recent years, Mercedes-Benz has had many negative news about products or services in China. Many of them are caused by the poor level of after-sales service and the deterioration of the incident. No matter how things happen, this is incompatible with Mercedes-Benz's philosophy of customer first. It is reported that the Mercedes-Benz E-Class owner jointly prosecuting Mercedes-Benz China has entered a substantive operation stage. Regardless of the final result, we hope that Mercedes-Benz can learn from it and leave the consumer's love and support, even if it is a hundred years old. Stores will also face challenges in their survival.