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Billing method IC card water meter to make customers satisfied Harbin residents receive water charges in two forms: First, the implementation of "big pot", according to the total table to collect, water charges each of the flat, with more use less pay the same, a large population and As many people pay less as the population, residents strongly oppose the collection of water fees is difficult, because the water fee is not paid to cause the entire unit or the entire building to stop the water from time to time. Users and water supply companies have sharp contradictions and malicious waste of water resources. The second is the installation of dry water meters to implement meter reading to households. Although the “big pot rice†problem was solved, it was necessary to enter the resident’s room due to meter reading or charging, which affected the residents’ rest and also had potential safety hazards.
In order to solve the above problems, Harbin began installing pilot IC card water meters in 1998 and began promoting it in 2000.
The first batch of IC card water meters to be installed and installed was located in the armed police family's home area on Gogol Street in Nangang District, Harbin. Initially, the water fees of the 84 households and three industrial enterprises were subject to a fee system. The average monthly water consumption was over 2,600 cubic meters, and the average monthly water consumption per household was 11.76 cubic meters. Residents reported that the water fee was high, and the phenomenon of refusing to pay water fees occurred from time to time. After installing the IC card charge management system, it is estimated that the monthly water consumption will be reduced from 2600 cubic meters to 2150 cubic meters, and the monthly water consumption per household will be 6.4 cubic meters. How much water is used, how much is spent, water fees are transparent, and residents are satisfied.
IC card water meter is a kind of intelligent water meter integrating automatic water supply, automatic metering, automatic charging, automatic control, display alarm and other functions. Its data transmission and transaction settlement are carried out through IC cards, which realizes the transition from the staff's on-site meter reading charges to the user's own payment to the business office.
The person concerned believes that the collection of water charges from the dry meter to the IC card prepayment meter is undoubtedly a qualitative leap. It has great benefits for residents and the water supply sector, but it also helps to save water.
The mandatory installation of fees and charges is a good thing for citizens to oppose the IC card water meter. However, since the promotion of the IC card water meter in Harbin, the IC card water meter has never been interrupted.
When the IC card water meter began to be popularized, there was no explicit provision as to who would bear the cost of the security meter, and the cost was imposed on the residents, causing a strong dissatisfaction among the residents.
On March 23, 2001, this newspaper reported on the Xiangtai Garden District in Daowai District, Harbin. More than 200 households were forcibly installed with three IC card water meters, one each for the kitchen, toilet and shower. Each meter charges 550 yuan for the residents, and 3 meters have to pay 1,650 yuan, otherwise residents cannot enter the household. At that time, a resident stated that the cost of installing an IC card meter was enough for the family to pay for water charges for 10 years.
For the high price of 550 yuan, the HIT Automation test and control professor who has participated in the development of the IC card water meter, Dr. Dai Jingmin said that the cost of an IC card water meter is only 200 yuan, and with the mass production and technology maturity, the price will increase The lower it comes. There is obviously a problem with such a high fee.
In 2002, the price departments of the provinces and Kazakstan made separate regulations: it is an illegal act to collect water meter installation fees from users. However, the water supply department is still forced to charge residents.
In December 2002, when the residents of the Southern Garden District of Daoli District entered the household, the defendant had to pay the IC card water meter fee to the water supply company, otherwise they could not enter the household. Residents have come up with a document that “has already canceled the IC card meter charges, and should no longer impose chargesâ€. In desperation, 296 households in the community sued the water company. The court finally ruled that the company of the water supply company returned a total of 277,000 yuan of water meter fee for 296 households.
In 2003, the provincial price department investigated and punished the Harbin Water Supply Company for charging residents for IC card water meter charges.
In 2002, the industrial and commercial department investigated and imposed a fine of 50,000 yuan on the Harbin Water Supply Company due to Harbin Water Supply Company's implementation of intelligent water meter behaviors of IC cards as unfair competition.
Since 2003, the water supply department has no longer used its monopoly status to force users to collect IC card water meter money. However, developers ignore the IC card water meter money that has already been put into construction costs and are still charging repeatedly. In 2003, Xiangjiang District, Zhujiang Jiayuan entered the home. The developer of the community, Harbin Zhongmeng Real Estate Development Company, required each household to pay 960 yuan for IC card water meters (two IC card meters per household). After more than two years of rights protection, in 2005, the owners of the community took back IC card meter money that had already been paid.
Water meter quality installed 130,000 1/4 "lockdown"
If the initial dispute was caused by the installation cost of the IC card water meter, a few years later, the quality problems exposed by the IC card water meter eventually stopped the installation of the IC card water meter in Harbin.
In August 2005, the Harbin Municipal Construction Commission issued the “Circular on the Promotion and Application of IC Card Water Meter System in Newly-built Civil Buildings†and decided to fully promote the application of IC card water meter system in the new civil construction of the city. However, due to problems such as quality of IC card water meters, at the end of 2006, Harbin stopped the promotion and installation of IC card water meters.
On September 13, 2004, the Harbin Municipal Bureau of Quality and Technical Supervision found that more than 500 meters of Doufu homeland of Xusheng Street in the power area had not been “inspected†and the measurement was accurate. No one knows that it was determined to be illegally installed and ordered to stop the installation. Demolition of the installed water meter, re-"first check."
According to the statistics of the 12311 service hotline of the Harbin Urban Management Supervision and Command Center, since the opening of 12319 in 2005, 128 people have received complaints and complaints from IC card water meters. The main problem is that the IC card water meter has stopped watering without arrears, and The problem of difficult maintenance.
Card water meter as a wireless transmission technology for two-way communication has been very mature, but because there is no clear market access standard in Harbin, the quality of the installed IC card water meter is uneven, and the manufacturers leave the money after receiving the money, which is the main reason for difficult promotion. According to Pan Dongsheng, general manager of Harbin Water Supply and Drainage Group Water Supply Company, there are as many as seven manufacturers responsible for installing IC card water meters, because the quality is not close, and the phenomenon of “locking down†often occurs, affecting normal water supply. At present, most manufacturers abandon their management, and only one company in Beijing also provides after-sales maintenance and repair of the water meters installed on it. After the manufacturer abandons the pipe, the responsibility for maintenance and replacement falls to the water supply department. Pan Dongsheng said that this was also the main reason why they stopped promoting IC card water meters at the end of 2006.
By the end of 2006, Harbin Water Supply and Drainage Group had installed a total of 130,000 IC card water meters among the 960,000 fixed users in its service area. Among them, about 30,000 IC card water meters have been replaced due to quality problems. Water meter.
The promotion of the future will require the introduction of appropriate policies and regulations. A well-recognized good project and good technology has been crushed in the city of Harbin. Relevant persons stated that today, the whole society is advocating the economy. This project should also be vigorously promoted.
In response to the current problems in the promotion of IC card water meters in Harbin, the reporter interviewed Wang Peng, general manager of Xingda Property Management Co., Ltd., who has been engaged in property management for many years. He told reporters that the renovation of water meters for newly built residential areas and old residential buildings is very easy, and the most important issue is the introduction of corresponding policies.
He said that in accordance with the requirements of the Harbin Construction Department, the new district must install an IC card water meter. As for the charging of water meters, both the provincial and the Kazak price departments have stipulated that they are included in the cost. Both the water supply department and the developer are not allowed to charge additional fees.
For the old districts, the cost of converting the original dry water meter into an IC card water meter can be saved from the saved labor cost. He said that the original dry meter needed to read meter to the household, which required a lot of manpower and material resources. After using the IC card water meter, a lot of labor costs are saved, and the labor cost saved can make up for a considerable part of the IC card water meter reform costs.
The reporter learned that the current water fee of the residents also includes a part of the water meter renovation fee. In 2001, the Heilongjiang Provincial Price Bureau issued a letter to the People's Government of Harbin City on the adjustment of urban water supply prices in Harbin City. It pointed out that Harbin Water Supply Group Co., Ltd. (now Harbin Water Supply and Drainage Group) should strengthen internal management and further reduce Measures such as water damage, reduction in staff and efficiency will increase the efficiency of the company. Each year, it will take out 0.08 yuan per cubic meter of water price income (1 million yuan per year is expected to be smoked). It is used for water meter users in Harbin with no water meter, inaccurate metering and scrapped water meters. The installation and renovation. This part of the funds should be allocated in place and earmarked for special funds. This will lay a good foundation for the residents of the city of Harbin to make a meter, read the meter, and gradually implement the state's proposed step-by-step water price for residents' living.
Regarding the issue of abandonment of some IC card water meters, relevant personnel pointed out that Harbin should promptly introduce corresponding market access standards, implement tendering and bidding, and require the winning bidder to pre-pay part of the deposit, if the manufacturer abandons the tube during the warranty period. This part of the margin can be used to repair damaged IC card water meters.
At present, it is imperative to introduce policies and regulations for the implementation of water meters for water meter ICs. While ensuring the interests of the people, this project can also ensure smooth progress.
The working principle of the IC card water meter is: Using the IC card as a carrier, two-way data transmission between the management system and the smart meter realizes the management function. When the user stores the pre-purchased amount of water in the table and uses water, the meter collects the flow signal in real time and deducts the amount of pre-purchased water. When the remaining water in the watch is small, an audible alarm is given to prompt purchase of water. When the remaining amount of water is zero, the valve is closed, and the user repurchases the water card to open the valve for water use.
IC card water meter problems must be issued with corresponding policies and regulations
The reporter learned from Harbin Water Supply and Drainage Group Water Supply Co., Ltd. that the construction of the representative of the users of the wind construction meeting was held on the day before. It was learned that the IC card water meter had been stopped. In 1998, Harbin started the pilot work of IC card water meters. By the end of 2006, a total of more than 130,000 pieces had been installed, of which about 30,000 had been forced to be dry meters for various reasons.