From January to October 2010, FAW Wuxi's production and sales exceeded 370,000 units, an increase of 25% year-on-year, ranking the forefront of the industry. Faced with the continuous increase in sales volume and the accelerating pace of development, Xichai has increased its investment in services, requiring all departments to improve their service capabilities and accelerate service transformation. By 2015, Xichai's customer satisfaction level must reach the industry's first.

On November 8, 2010, the fourth visiting team of Xichai, led by Li Yuxiao, deputy general manager of the sales company, stepped into the snow to New Oriental Automobile Service Co., Ltd., located at Changshen Road, Changchun, to learn about the service status of Xichai FAW. , solicit suggestions for improvement.

This is a shot taken by Xichai to visit the market to investigate and improve its service capabilities and accelerate service transformation. From October 15th to November 25th, Xichai carried out the nationwide “2010 Xichai accelerated service transformation and enhanced service ability market visit activities”. Seven visiting teams led by deputy director Xu Xuefen and others went to the streets and went to Shandong, Anhui, Jilin, Liaoning, Henan, Shaanxi, Guangdong and Fujian to conduct research.

Xichai engine has gained a good reputation in the market. Lu Tianqi, general manager of Liaoning Benxi Pingan Automobile Co., Ltd. said that the cooperation with Xichai felt very good. When Xichai products pass through, Xixii people do not speak big words, and the fact is that Xichai service personnel often come to the door to provide training, explain maintenance knowledge, and there is a faulty phone call that can be solved in one hour. This allows us to fully use the stowage without hesitation. Xicca engine car.

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