It was learned from the just-concluded “Inland River Port Operation (Logistics) Service Specification” meeting in Hangzhou that the first domestic inland port operation (logistics) service specification passed the review.

In the future, port service companies engaged in cargo handling and warehousing in inland ports in the Hangzhou area will have a unified service standard, which will greatly enhance the management and service level of port companies.

The Management Service is Consistent and Restricts the Logistics Economic Development of Hangzhou Port

The port of Hangzhou is comprised of 9 port areas including Qianjiang, Canal, Xiaoshan, Yuhang, Fuyang, Tonglu, Jiande, Chun'an, and Lin'an. The port has a total length of 64.9 kilometers.

In recent years, with the adjustment of the port structure and the subdivision and integration of functions, some port companies have gradually completed the single loading and unloading tasks, and the business expansion has gradually developed towards warehousing, processing, packaging, and distribution. The logistics function has been further extended in the inland port. Expanding, the construction and operation of the inland river port has shown a good development trend.

In 2009, the port throughput of the city reached 76.04 million tons, 84 waterway transport companies, and 10 water transport service companies. It has gradually formed a comprehensive port logistics distribution center for handling, warehousing, trading, transportation, processing, packaging and management.

However, judging from the current logistics situation of inland ports, the services of various port companies are not perfect, the management level is also uneven, comprehensive services are relatively extensive, and the traditional management model is in conflict with the current fast-paced, high-impact development speed, which greatly constrains. The development of logistics in Hangzhou port.

Service Standardization Guiding the Coordinated Development of Port and Regional Economy and Environment

In 2009, the Hangzhou municipal government vigorously promoted the standardization of the modern service industry, and the formulation of the inland river port service industry was officially put on the agenda.

After the city’s transportation port and shipping department and Gongshu District Quality and Technical Supervision Society visited the port companies for a large number of visits, research and summary, repeated discussions and repeated amendments, the preparation of the “Inland River Port Operation (Logistics) Service Specification” was completed within five months.

The "Code" consists of 11 chapters, each of which covers terms such as terminology, service tenet, facilities and equipment, inland port operations (logistics) service specifications, personnel qualifications and job requirements, operation management, safety requirements, and integrity trading service specifications. The service standards were clarified, and the operation and service behavior of the river ports in the city was further regulated, and the coordinated development of ports and regional economy, industrial layout, resources, and environment was guided.

People-oriented "norms" to develop more operability

It is reported that the "standard" has refined the service standards, making the port companies more maneuverable and more instructive in their reference implementation.

For example, the requirements of the inland port service personnel qualification and job requirements are different. Because the requirements of various positions are not the same, the practitioners are subdivided into 10 types of work, and they are standardized in terms of training content, qualifications, and qualifications for certification, thus avoiding The "one size fits all" phenomenon in actual operation.

At the same time, the "Specifications" also set up a chapter on the "Credit Transaction Service Specification" to clarify the service disputes, service quality standards, and integrity service operation norms, and guide the integrity of the river port enterprises.