The sale of counterfeit Shell lubricants in Jingdong’s self-operated stores has intensified. Recently, the relevant media learned that Shell issued a statement to the Legal Evening News reporter that after the official confirmation of Shell, the sale of the lubricants in the Jingdong self-operated store is not Shell production, Jingdong will immediately stop the sale of the product.
The matter goes through a car repair factory owner Mr. Wang. On June 3, 2016, Mr. Wang selected a total of 99 barrels of “shell” Heli in the “Global Purchase” self-operated division of Jingdong Mall. HX75W-40 Blue Helix SN grade 4L" lubricant. I thought it was a pleasant shopping. After receiving the goods, Mr. Wang found that the rubber drum package showed the origin of Hong Kong. This is totally inconsistent with the information of “Overseas direct imported Malaysian imported Shell lubricants” from Jingdong Mall. There are product problems. .
After learning of this news, the Legal Daily reporter called Shell's customer service to understand the situation. A staff member said that the lubricant sold by Shell in China will tear off the second layer of the oil drum cover and will display the verification code. However, Mr. Wang Among the batch of lubricants purchased, only one of the four torn barrels has a verification code, which proves that there is a problem with the product.
However, the reporter found that the current Jingdong self-operated goods "global purchase" has a total of 31 imported Shell lubricants, and there is no such thing as Mr. Wang. After entering "Shell 5W-40", he found this "Jingdong Overseas". Straight to Malaysia imported shell lubricants." Immediately, remember to contact Jingdong customer service, the other party said that this product is made in Malaysia, but also in Hong Kong. Due to insufficient stocks in Malaysia, the warehouse will be randomly allocated to Hong Kong, and both quality guarantees. Unlike domestically produced motor oil, imported oil does not have a security code, and Jingdong is self-supporting to ensure authenticity.
Shell statement: non-genuine, Jingdong will immediately get off the shelf after being exposed by the Legal Evening News, and soon formed a hot spot. Recently, Shell sent an official statement to the reporter interviewing the matter. The statement said: Shell recently received some questions and reflections from consumers about the two imported Shell brand products sold in Jingdong Overseas Direct Mining Zone. We quickly conducted a sample inspection of the relevant goods. We confirm that these samples are not produced by Shell. Jingdong has agreed to stop the sale of the product immediately. Shell strongly recommends that Chinese consumers purchase Shell Lubricants through formal channels authorized by Shell China, including the official flagship store of Tmall Shell. Consumers can call Shell Customer Service Hotline 400-010-3288 to inquire about the official authorized distribution channels of Shell China Lubricants.
In fact, as early as July 9, 2014, ExxonMobil (China) Investment Co., Ltd. officially issued a statement saying: "Our client purchased a bottle on on June 13, 2014. Lubricating oil products marked with the trademarks 'Mobil' and 'Mobil'. The oil products of the registered products of 'Mobil' and 'Mobil' are registered trademarks of the Exxon Mobil Corporation. The products, which are not produced by ExxonMobil or its affiliates, are hereby certified."
Jingdong Mall subsequently issued a statement saying that the product was sold by a third-party seller, “Competition and Yongduo Car Products Store”, and Jingdong had removed the relevant products of the merchant.